Privacy Policy

This privacy policy explains how Emirates Mobile Hub collects, uses, protects, and handles your personal information in connection with your use of our online platform and services. We are committed to protecting your privacy and handling your data transparently, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable to your data, and the data protection laws of the United Arab Emirates.

Information We Collect

We collect information to provide and improve our services. The types of personal data we may collect include:

  • Identity and Contact Data: Such as your name, email address, postal address, telephone number, and billing address when you make a purchase or create an account.
  • Transaction Data: Details about services you have purchased from us, such as repair services, retail purchases, or trade-ins, and information necessary to process payments and fulfill orders.
  • Technical Data: This includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect data provided during mobile device repair or data transfer services. This could include limited access to data on your device strictly necessary for the service requested (e.g., troubleshooting, data migration). Access is limited to the scope of the service.

How We Collect Your Data

We collect data in several ways:

  • Direct Interactions: You provide us with your identity, contact, and transaction data when you fill in forms, register for an account, make a purchase, request services, or communicate with us.
  • Automated Technologies or Interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties: We may receive personal data about you from various third parties, such as analytics providers and payment processors.

Legal Basis for Processing Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing your order, performing a repair service).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, detecting fraud).
  • Where we need to comply with a legal obligation (e.g., tax purposes).
  • Where you have given your consent to the processing (e.g., for sending marketing communications).

Purposes for Which We Use Your Personal Data

We use your data for purposes including:

  • To register you as a new customer.
  • To process and deliver your orders and manage payments, fees, and charges.
  • To provide and manage repair services, data transfers, and other services you request.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
  • To enable you to participate in a prize draw, competition, or survey.
  • To administer and protect our business and this service (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about products or services that may be of interest to you (where you have consented to receive marketing).

Sharing Your Personal Data

We may share your personal data with trusted third parties for the purposes set out in this policy. These include:

  • Service providers acting as processors who provide IT and system administration services, payment processing, or delivery services.
  • Professional advisors including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

These rights are not absolute and may be subject to certain conditions or exceptions based on applicable law. To exercise any of these rights, please contact us using the details provided below.

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at:

Emirates Mobile Hub
103 Al Falah Building, Sheikh Zayed Road, Office 10, Dubai, Dubai, UAE, 215001